Terms and
Conditions

In this document, the following definitions apply:

“School”, “we”, “our”, or “us” refers to NES International School Mumbai.

“User,” or “you” and “your,” refers to the parents, guardians, students and visitors using School’s website and payment services.

“Service” means the online payment gateway, website content, and communication tools offered by the School.

The online fee payment facility is provided to facilitate fee remittance. You agree to provide accurate information in connection with your use of the Service and are solely responsible for any information posted, transmitted, or otherwise made available through your use of the Service.

Detailed instructions are provided on the online payment portal regarding successful transactions, failed transactions, and payment confirmations. Users are required to follow such instructions carefully.

Once the “Pay” option is selected, you will be redirected to the payment gateway where payment may be made through Net Banking, Debit Card, Credit Card, UPI, or any other available payment mode.

Upon successful completion of payment, a Payment Confirmation Slip/Receipt will be generated. Users are advised to retain the same for future reference.

In case of payment failure, the system will display an appropriate status message. If there is an unusual delay in response and payment details have not been submitted, the user may restart the payment process. However, if payment authorization details have already been submitted, users should first verify with their bank or card issuer whether the amount has been debited before attempting another payment. If the amount has not been debited from user’s bank or credit card account, user can make the payment so as to get the PAYMENT SUCCESSFUL confirmation.

Access to the Service may be terminated if the School determines that the Service has been improperly used or if there is any breach of School policies.

Convenience fees, bank charges, gateway charges, or other transaction-related costs may be levied depending upon the payment method selected. Such charges are determined by the payment gateway provider, issuing bank, or financial institution and are outside the control of NES International School Mumbai.

Personal information, including student details, contact information, payment information, and related data, is collected solely for School-related purposes.

The information provided by users shall be utilized only for processing payments, maintaining student records, and related administrative functions. All such information shall be kept secure and confidential and shall not be sold, rented, or disclosed to unrelated third parties, except to authorized personnel, service providers, payment gateway partners, or where required by law.

There is no cancellation facility available once an online payment has been successfully completed.

In the event of duplicate payment, excess payment, or any other payment error, parents/guardians may submit a written refund request to the School’s Accounts Department along with proof of payment.

Refunds, if approved under the School’s Fee Policy, will be processed through the original mode of payment. Payment gateway convenience fees and related transaction charges are non-refundable.

Approved refunds will generally be initiated within 10–15 working days. Thereafter, the credit to the user’s account shall be subject to the processing timelines and policies of the issuing bank or payment service provider.

a. The School endeavors to ensure that the website and payment services are available at all times; however, uninterrupted or error-free operation cannot be guaranteed.

b. The School shall not be responsible for delays, failures, interruptions, or technical issues arising from banks, payment gateways, internet service providers, telecommunications networks, or other third-party systems.

c. Users are responsible for ensuring the security of their devices, credentials, and payment information while using the Service.

d. NESISM takes reasonable care to ensure that information published on its website is accurate and up to date. However, no representation or warranty, express or implied, is given regarding the accuracy, completeness, reliability, suitability, or availability of any information contained on the website.

e. NESISM shall not be liable for any loss, damage, cost, or inconvenience arising from the use of, or reliance upon, information or services provided through the website, except where liability cannot be excluded under applicable law.

f. Any articles, information, notices, or documents published on the website are intended for informational purposes only and do not constitute any legal commitment by the School.

All content on the School website, including text, images, graphics, logos, designs, downloadable materials, and other intellectual property, is owned by NESISM or its licensors and is protected under applicable intellectual property laws.

Users may access, print, or download content solely for personal, non-commercial use. Any reproduction, modification, distribution, publication, transmission, derivative work, framing, linking, or commercial exploitation of website content without prior written consent of NESISM is strictly prohibited.

NES International School Mumbai reserves the right to amend, modify, update, or replace these Terms and Conditions at any time without prior notice. Revised terms shall be published on the School website, and continued use of the Service shall constitute acceptance of such revised terms.

By making any payment through the online payment facility or using the School website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including any amendments published from time to time.

NES International School Mumbai

Address: Opp. Sardar Pratap Singh Garden, Agrawal Road, Mulund (West), Mumbai – 400082.